Hey all - today we released a couple of improvements for the Tailwind agent platform. Please see the details below!
Conversation Labels
Here is a Loom video of the feature:
- The idea behind this feature is that the operations team will have a specific user who is in charge of sorting conversations into folders based on labels. This will be used to determine the importance of the conversation.
- Then, agents will grab conversations that are in certain folders and be able to focus on the most important conversation.
Metric Improvements
Our new analytics page is officially no longer in beta and is ready for the spotlight :)
- We have added additional metrics, applied some filtering for better accuracy and completed our QA with production data.
Misc Improvements
Ability to see the source of a conversation (for all types)
- Before, agents could only see if the source of the conversation was Airbnb, VRBO, SMS, email, voice or "other".
- Now, agents can hover over our "other" world icon to see the source of that conversation.