Wooo double launch Friday! Today we have officially launched our Guesty integration 🥳🥳🥳

This means that we can now onboard Guesty customers and have them directly integrate their properties to our platform so we can pull all reservations, messages and guest information.

Have a great weekend!

Happy Friday, team! Today we released a few exciting new improvements to our product. Our x10AI product became stronger with the second iteration and also we launched another fully redesigned page of the property experience for our customers.

This feature allows for users of the inbox to generate responses to guests without ever having to leave the conversation view. x10Reply will take into account the guest messages, reservation details, property information and also the company policies before generating a response. We can't wait to see how much time this saves and also improves the accuracy of messages!

Please see the Loom video here for the entire interaction!

I am also VERY excited to announce that we also have a full analytics tracking plan that launched with this so we can see how it is being used.

We have launched the next improvement to the UI/UX of the property experience for our customers. The screen that has been fully revamped is the property details screen (the one where customers land once they click on a property from the table). Let's take a look at the before/after.

As you can see, we have turned this page into something that encourages action from our users and not simply showing them read only data. We have many other actions coming soon (adding documents, customizing policies, etc). HUGE improvement!

Today marks a MASSIVE milestone for the Tailwind product as we have officially launched the Customer Inbox into production 🎉🎉🎉

This has been a product that we have been thinking about and then (tirelessly) working on for quite a while. We are really excited to bring this to market and see how customers use it and then we'll continue to iterate on it!

The Customer Inbox launches with the following features:

To see the flow of a conversation from an agent to the Customer Inbox have a look at the video here:

Phew! After a couple weeks of massive releases, we have a minor improvement that was released which will help reduce the cognitive load for users who are managing guest communication for properties in differing timezones!

This will always be shown on the reservation object and will be calculated based on the property location.

Have a nice Thursday!

Happy Thursday! Today's launch marks a new beginning in our product 🎉🎉🎉

UI/UX (user interface/user experience) improvements have been showing up here and there over the past few months, but the first fully redesigned section of the platform is LIVE. This is a huge first step moving forward with our new product vision and the best way to start it is with a fresh look. The platform's previous design had major opportunities, as it had outdated visuals, restrictive and generic style that were not aligned with the evolution of our product and brand.

In addition to this, we also have released some other overall improvements (see below).

With this redesign, we have elevated the visuals to offer a more user-friendly and visually pleasing experience. The screen showcases a modern look with simple, rounded elements, as well as calming colors based on our brand palette that guide our users through the interface highlighting the most important actions in our platform.

For context (and the alluring before/after), here is the photo of our previous property table:

Here is a brief overview of what was improved in the redesign according to our brand and design vision:

Beyond a complete redesign, this page features the following functional improvements:

Also, it is really important to point out that this isn't just one redesigned page. What this also means is that we have the beginnings of a new design system, which will help us work smoothly and have a consistent experience throughout each section of the platform. See the image below for just one of the many different pieces of the new design library (you will see how many different states a single button can have based on numerous factors):

Today we released some really important improvements! Things like allowing for agents to play an active role in growing the KnowledgeCenter for a parter, more efficiently managing communication in SupportSync and some other general fixes. Let's hop into the details :)

Now, when chatting with guests, agents have the ability to flag messages that we do not have the ability to answer due to a lack of documented knowledge.

Then, after the agent has flagged that message, we store the event in our database so that the Tailwind Operations team can reach out to our partner and have them add that knowledge to our platform.

Also, this same functionality has been added to SupportSync so when agents are chatting with a partner and they share something valuable with us that the message can be flagged as "new knowledge received" and it can be evaluated for adding to the KnowledgeCenter.

We have now added a third tab to a company's communication which allows for agents to access specific types of communication like 2FA codes. Also, more importantly, agents can now more easily access important partner communication on the intended tabs.

Now, when agents try to create an SMS conversation that already exists, we locate the existing SMS conversation and ensure that it is the conversation that is focused into their view.

On the company profile (admin portal), we can now view/edit/add the Hubspot company ID. This is important for older Tailwind customers to ensure that we store this information in our DB. Also, this is how we map customers properly between Tailwind and SmartRecruit. So, if this value is missing for a Tailwind customer and then they use SmartRecruit, we will have to manually merge them.

Watch out ChatGPT and Claude, We have been working on this one for a while (LOTS of testing and iterating already). We have put a really big emphasis on accuracy and clarity to reduce hallucinations and incorrect/misleading information being generated.

x10chat is a question and answer interface where agents can interact with our x10AI large language model. Our x10AI model will be used on many future features and it acts as the for this release. See the video below for an in depth walkthrough!

In our platform, customers give us the following information:

This information is now used to act as the entire "universe of knowledge" for x10AI.

All of the data we get from our customers is then stored in our vector database. When Agents ask questions to x10AI through the chat interface, we use our proprietary RAG (retrieval augmented generation) process to search the KnowledgeCenter of a customer (and property). We then evaluate which source of information is best suited to answer the question. The most relevant information is returned and x10AI generates a response to the agent in our chat interface.

We are VERY excited for this release and can't wait to start getting some usage and feedback! We have some other AI features coming soon, but there is just something special about that first one!

Cheers team! Happy Monday :)

This is a MASSIVE release of an entirely brand new product within our platform. SupportSync is a separate inbox where our agents will now manage communication with partners over SMS, email and voice.

There are many features and benefits to this product, so I have included two videos below that you can watch to see more about the entire product. However, here are a few highlights:

Up until now, our team was using Front for communicating with partners over SMS, email and voice. So, releasing SupportSync will not only increase efficiency and allow for us more learnings/automations... It will also save us quite a bit of $$$ each month :)

Happy Supporting and Syncing :)

Today we launched an improvement to the Tailwind inbox that sorts conversations by those that are considered to be the most important. The goal of this improvement is to make sure that truly crucial conversations do not slip through the cracks.

For us to be able to know which conversations are the most important, we are analyzing multiple parameters such as:

Then, when agents pick up the conversation they see a brief summary of priority tags so that they have an idea of important pieces of information that were found and used to prioritize the conversation.

Hi everyone! I am really excited to announce that for mutual customers to use :)

This brings our total number of live integrations to 4 and the 5th one (Lodgify) is pending final approval. You can see the list of integrations in the screenshot from our product below.