Hey all! Doing a product release roundup from the last couple of weeks. See below for the new features and improvements that have been made.
Document Upload (for a specific property)
We now support documents being uploaded to a property! This allows for our customers to continue building out a strong knowledge center. The documents that are uploaded here are specific to a property and are meant to support the information that we already have about the property from integrations (PMS, Airbnb, etc) and our platform (policies, Snippets, etc).
New Platform Roles
We have cleaned up naming and added a new role type to the platform of "Senior Tailwind Agent". This allows for better control and reporting within our platform for the shared services team.
New channel for activity in the Customer Inbox
Now that we have active users in our Customer Inbox, we have introduced a new Slack channel for monitoring activity. The first activity we are tracking and alerting for is the creation of notes by a customer. This will ensure that our shared services team never misses an important piece of information!