Today marks a MASSIVE milestone for the Tailwind product as we have officially launched the Customer Inbox into production πππ
This has been a product that we have been thinking about and then (tirelessly) working on for quite a while. We are really excited to bring this to market and see how customers use it and then we'll continue to iterate on it!
The Customer Inbox launches with the following features:
- View all conversations
- Create notes
- Takeover a conversation
- Sending and receiving messages directly with the guest
- Releasing conversations back to Tailwind agents
- Off hours support (customers can use the inbox on their own during the hours that agents aren't managing conversations)
To see the flow of a conversation from an agent to the Customer Inbox have a look at the video here:
Other improvements
SupportSync group names can now be edited
- After a group has been named (manually or automatically), this name can be changed as needed.
Miscellaneous Fixes
- The way that we show emails in a conversation has been improved
- UI improvements for the previously released property table and also SupportSync
- Improvements with how we handle different attachment types from PMS' and OTAs