Earlier today we launched some (long requested) features into the inbox product! These features are really focused on bringing immediate efficiency to the multi-tasking nature that is managing the communication operations for short term rental operators. Also, is is very exciting because these features will act as a foundation for other exciting future releases :)
Linked Conversations
As we all know, guest communication doesn't start and stop with the guest. There are side quests to gather more information, get approvals, etc. Linked Conversations brings that directly into the view of the guest conversation for easy categorization and multi-tasking management. Can't wait to see all of the benefits this brings!
Inbox Management (Active/On Hold)
If you watched the demo video above, you already saw how this works. If not, here is the TLDR. We now allow for users to place conversations On Hold as they are waiting for a different action to take place. Then, we listen for any message from the guest OR from Linked Conversations. If something comes in, we move that conversation back to Active so that it can be handled in a timely fashion.
Cheers to the first big deployment of 2026!