Happy Friday everyone, we have a fresh product release with some nice improvements. Let's dive right in :)
Snippets are available in the KnowledgeCenter
New Slack alert channels
- To ensure that we are not missing important communication from guests or from our customers (via SupportSync), we have created two channels that will alert the team when a conversation hasn't yet been handled that should have been handled within a certain timeframe.
x10Reply now sounds more natural
- An improvement has been made to our x10Reply suggestions that bring them more in alignment with the natural flow of the conversations.
Conversation source detail on SuperSearch
- Now, we are showing the actual source of the conversation (Airbnb, SMS, VRBO). Before, if this was coming from a PMS we would just show the PMS name.
