Well, the release train keeps on rolling here at Extenteam. We have officially released the next feature which makes it easier for customers to give us important information about their properties -
Snippets
.Snippets v1
- Before, we had "Extenteam Notes" which was a paragraph form single text field where customers could give information about their properties. It was scarcely used and hard to discover.
- Now, we have an improved UI/UX for the discovery of this feature and a fresh approach for our customers! Have a look at the video below:
Other Improvements
Reassign a conversation at anytime
- This feature allows for a conversation to be reassigned at anytime and will ensure that our supervisors have control over which agent should be managing a specific conversation. See the video below:
URL restrictions for OTA conversations
- This will make it to where agents aren't able to accidentally send a message to a guest for an OTA conversation with a link that could violate the terms of that platform. Security matters.
Automatically detected missing knowledge improvement
- Now, when x10 detects missing knowledge the "user" who reported it will be x10 and not the agent. This will help with tracking and analytics.
Additional information from the PMS'
- After some investigation, we found that through the API integrations we have there was an additional field that we can ingest from certain PMS'. Now, if any property in a PMS has notes added to the notes field we will be bringing that into our platform and using it for our x10AI responses!