Happy Monday everyone :)
Today we have released a few improvements that are aimed at efficiency, transparency and stability.
Tailwind
Improved conversation opening logic
- Based on feedback from Ari, we have now made it to where we no longer open new conversations when the initiating message is sent from the host outside of our platform.
- Majority of the time, these are automated messages sent for things like check in instructions, check out instructions, etc.
- This will help with focus and efficiency.
- Don't worry, once the guest replies, we will definitely still open up the conversation!
New Slack alert when a user changes their operation hours
- To ensure that the Tailwind Ops team always knows when a user changes their coverage hours, we now have a Slack notification that not only alerts them if the hours changed, but we will tell them exactly what changed and also if that company has an active voice connection.
- If that company has an active voice connection, the Ops team will need to go into AirCall and ensure that the new coverage hours are reflected properly in that platform as well.
Miscellaneous stability improvements
- So this doesn't get talked about enough, but with each release that we made, there are usually about 4-5 improvements that our team makes that you will never really know about (if we weren't making them... that is when you would know about it lol).
- These fixes are usually around how we handle incoming and outgoing messages with all of the different API's that we are integrated with.
SmartRecruit
Improved handling of an edge case for the AI generated insights
- When we receive the AI insights for a candidate, occasionally OpenAI would send us a JSON in a way that was out of the ordinary and was causing issues. This fix accounts for that and further stabilizes our SmartRecruit experience.