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Tailwind - Agents
More Tailwind and SmartRecruit improvements
Hey all! This is a smaller release but it is going to bring some big improvements to how Tailwind team members can find conversations.
Tailwind
SuperSearch improvement

- For those that don't know, SuperSearch is a table of all conversations that have ever come through Tailwind. Up until right now, we were (by default) hiding "Ignored" and "Outside of opening hours" conversations from this view.
- This was super confusing and has historically made it difficult for people to know if they are searching within the entire population of conversations or just within a sample size of conversations.
- Now, we have removed the filters for Ignored and Outside opening hours and we will always show those conversations in this view. Better to show everything than not enough!
- We have added a column to the far right hand side of the table called "Ignored" and will show there if that conversation was ignored or not.
SmartRecruit
Support the "Unhire" function in Greenhouse
- Now, if recruitment chooses (via Greenhouse) to "Unhire" a candidate, we will put that job back into an "In progress" state so that the customer can continue reviewing candidates until they have found their ideal fit.