This is a MASSIVE release of an entirely brand new product within our platform. SupportSync is a separate inbox where our agents will now manage communication with partners over SMS, email and voice.
There are many features and benefits to this product, so I have included two videos below that you can watch to see more about the entire product. However, here are a few highlights:
- Guest Comms + Partner Comms = Our platform
- Bookmark bar for multitasking and visibility
- Shortcut from KnowledgeCenter to create/open conversations with contacts
- Ability for agents to always see a partner's KnowledgeCenter regardless of the presence of a conversation
Up until now, our team was using Front for communicating with partners over SMS, email and voice. So, releasing SupportSync will not only increase efficiency and allow for us more learnings/automations... It will also save us quite a bit of $$$ each month :)
Happy Supporting and Syncing :)