Earlier this week we launched some improvements to our platform for admins and for Tailwind agents.
Tailwind Metrics
- We have added new metrics to the Admin section of the platform that will allow for a better overview of what is happening in that moment.
- This feature is currently in beta as we are sanity checking the metrics with production data.
- With adding more metrics, we have moved the majority of them to a new tab.
Company information in the KnowledgeCenter
- Agents can now see important details of the company in the KnowledgeCenter