Problem:
Agents had to manually write and send guest inquiries and operational tasks outside of platform, which is a time consuming process that also isn't streamlined in terms of tracking.
What this new feature does:
For select customers, our agents are now able to create tasks (both guest inquiries and operational tasks) directly from a conversation.
For operational tasks (screenshot below), those can be synced to Breezeway (and receive updates from Breezeway).
For guest inquiries (screenshot below), those can be synced to Slack.
Tasks can be tracked via the conversation itself
The new Tasks section in our navigation menu also allows users to not only track tasks but also conduct advanced actions such as filtering, search, copying the task, and updating/receiving updates depending on the type of the task.
