One of the largest single feature releases in the history of our product is now live. The foundation of our platform is the knowledge that we have about properties and the operations of our customer's companies. In the past months, we released quite a few features for property knowledge. Workflows is all about the operations and automating certain scenarios and communication along the way.
Goodbye, Actions
Before, our platform had "Actions". Actions existed for our customers to decide what our team could handle on their behalf and how to handle them. Here are some screenshots of what these looked like.
The actions table.
What it looks like for a customer to configure an action.
How actions appear in the inbox.
Hello, Workflows
Workflows isn't a UI/UX revamp of Actions. This is completely reimagined and rebuilt from the ground up. Here is what is different:
- More in depth configuration of each Workflow
- Automating outgoing communication to PMs and allowing them to determine what that communication is
- Clear rules around if our team should communicate with guests in certain situations
- Tracking the amount of times a Workflow has been run by our team
- A guided UX in the inbox for how to handle each unique Workflow
- Tight integration with our new features of Linked Conversations and On Hold automation
- Full product analytics tracking of the entire feature for continued improvements
How users can view all their Workflows in our platform
How users can configure their Workflows
How Workflows appear in the Inbox and the UX that guides them
Cheers to the entire team for their efforts in delivering this massive improvement to the platform!