Every property management company organizes their custom property info differently and x10 AI wasn't able to read all of them. On top of that, some companies' most important fields crams gate codes, parking, bed setups, and urgent arrival notes all into a single block of free text. So x10 AI used to skip it entirely rather than risk a wrong answer. Now it can read it cleanly. 7,690 properties just got a lot smarter.
What it does now
Across select companies, x10 AI answers questions it used to bounce to an agent:
- "How do I get in?" → The real access instructions for that exact listing.
- "How many beds?" → The actual sleeping setup, room by room.
- "Are pets allowed?" → Pulls the pet rule from the arrival notes, not the whole wall of text.
- Empty, vague, or "N/A" fields → Skipped. No made-up answers.
Property updates flow through automatically. No agent action needed.
Why it matters
x10 AI now handles more questions on its own. Faster guest replies, fewer escalations, less repetitive lookup work for agents. starting now.
We also built a reusable way to teach x10 how to read any customer's custom fields. Next time a customer stores info in their own custom format, we add a template instead of writing new code.
Huge shoutout to Symeon Esdras and the team!