Watch out ChatGPT and Claude,
Extenteam's first ever AI feature is officially live!
We have been working on this one for a while (LOTS of testing and iterating already). We have put a really big emphasis on accuracy and clarity to reduce hallucinations and incorrect/misleading information being generated.x10chat is a question and answer interface where agents can interact with our x10AI large language model. Our x10AI model will be used on many future features and it acts as the
foundational piece of work
for this release. See the video below for an in depth walkthrough!How it works
Getting the data
In our platform, customers give us the following information:
- Policies and actions (at the company level or specific to a property)
- Property data ingested from the PMS/Airbnb/VRBO/etc
- Custom notes about a property given directly in our platform
This information is now used to act as the entire "universe of knowledge" for x10AI.
Using the information
All of the data we get from our customers is then stored in our vector database. When Agents ask questions to x10AI through the chat interface, we use our proprietary RAG (retrieval augmented generation) process to search the KnowledgeCenter of a customer (and property). We then evaluate which source of information is best suited to answer the question. The most relevant information is returned and x10AI generates a response to the agent in our chat interface.
We are VERY excited for this release and can't wait to start getting some usage and feedback! We have some other AI features coming soon, but there is just something special about that first one!
Cheers team! Happy Monday :)